Welcome to the EON Trust Center. Our Trust Center is designed to provide transparency, clarity, and easy access to our latest security, compliance, legal, and privacy information. Our approach to security, data privacy and protection is designed to help keep your data safe, process it in compliance with data privacy legislation, protect it from misuse, and support your data subjects’ rights. For more on these topics, see the links below.
Product data is at the core of what we do at EON. The EON Product Cloud and EON Exchange data models that power the Digital Identity Profile are based on the Circular Product Data Protocol™ (circulardataprotocol.org) — the industry’s global standard for digital identification of products, developed by EON in collaboration with industry leadership. These standard data points are subject to the data being made available to EON and may be designated as confidential at the direction of the client.
EON offers a variety of solutions to meet the needs of its clients and partners.
EON Product Cloud permits users to create and interact with Digital Identities (Digital IDs) for physical goods, principally in the fashion, apparel, and retail industries. Starting with the creation of a unique Digital ID per individual item, EON Product Cloud Platform collects product identity data (e.g. size, color, description, etc.) and product lifecycle data across an item’s entire lifecycle (e.g. resold, rented, recycled, etc.). EON Product Cloud permits significant flexibility regarding the product data that provides clients with powerful new tool and insights, from supply chain to beyond the point-of-sale. Most of an item’s Digital ID profile, the composite of product data that relates to individual items, is sourced the product manufacturer or brand. The other key sources of product data are vendors that are part of the product's supply chain. Separately, product event data is generated throughout each item's lifecycle and can be sourced from the brand or manufacturer (e.g. shipping delivery date), partner sourced (e.g. received at recycling facility), or consumer sourced (e.g. cross-sell content was viewed). As Digital ID is focused on the product data associated with the lifecycle of a physical item, not a natural person, the consumer sourced data processed by the Digital ID data does not include any personal data. This platform processes a minimal amount of personal data. To read more about what personal data is processed and why, click here.
As an integrated part of EON Product Cloud, EON Exchange is a product data exchange where a defined set of item and product data points (i.e. no personal data) are shared between EON and brand approved partners to create and interact with Digital IDs. The shared product data provides partners with accurate and up to date product information and imagery that facilitates their relationships with brands, and provides critical product information that helps the partners manufacture, create labels for, sell, resell, rent, repair, sort, or recycle individual items.The product data that is shared with brand approved partners is subject to strict usage guidelines which are outlined in agreed upon use cases. In return, partners provide key product event data back to EON that supports brands’ needs and provides insights into aspects of the pre- and post-sale product lifecycle that has previously been inaccessible to brands at scale. This information is highly valuable to brands as they look to create new business models, gain new insights into the competitive marketplace, and look for solutions to measure their progress against their sustainability goals. This platform processes a minimal amount of personal data. To read more about what personal data is processed and why, click here.
EON enables brands and retailers to create customized, value-oriented, relationship-building experiences that consumers access by scanning the items in their possession. These experiences help brands and retailers to engage with consumers in-store and in-home, with contextually relevant content that provides brands and retailers with a window into consumer behavior and the post-sale life of the products they sell. Depending on the specific objectives of the consumer experience, personal data collection and processing can vary significantly. From growing consented subscribers for email and text marketing communications to collecting product usage feedback, EON provides several options to satisfy data transfer, security, hosting, and regional storage requirements.This platform processes a minimal amount of personal data. To read more about what personal data is processed and why, click here.
To submit data subject rights requests, please submit your request through one of the contact points listed below. Please note, EON most often acts as a processor or service provider to our clients or partners who are controllers of the personal data we process. In those cases, your request will be communicated to the controller. In certain circumstances your rights requests may be delayed or rejected in accordance with the data privacy laws that governs your rights. In such cases, we will provide you with an explanation regarding any delay or rejection.
Mail: EON Group Holdings, Inc.
Attn: Data Privacy Team
11 West 30th Street
6th Floor New York, NY 10001, USA